ServiceNow acquires DevOps observability platform Lightstep

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ServiceNow has announced plans to acquire Lightstep, a VC-backed software monitoring and observability platform that launched back in 2017 and which claims big-name client such as GitHub, Twilio, Big Commerce, and Spotify.

The announcement comes amid a flurry of activity in the observability space, with IBM recently snapping up Instana; Datadog buying Sqreen and Timber; and New Relic and Dynatrace battling for dominance. “Observability” is chiefly concerned with deriving insights from raw data gleaned from sources such as logs, metrics, and traces, to help understand what may be impacting an application’s performance.

ServiceNow, a workflow automation platform used by businesses such as American Express and Deloitte, said that Lightstep will help it deliver “deep operational insights” for enterprises, extending beyond developer operations (DevOps) to “every team involved in these modern, digital businesses,” Lightstep cofounder and CEO Ben Sigelman said in a press release.

Terms of the deal were not disclosed, but a ServiceNow spokesperson said that it represents one of its “largest acquisitions to date.” It expects the acquisition close in Q2, 2021.


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